Huckberry is an online e-commerce store with a focus on high-quality menswear, products, and accessories. I played a sales associate role at Huckberry where I supported the flagship store.
TEAM AND CULTURE
At Huckberry, I played a key role in fostering a positive, collaborative culture within our flagship store. I worked closely with team members to create an inviting and authentic customer experience, reflecting Huckberry's brand values. My contributions helped establish a sense of teamwork, inspiring others to deliver exceptional service and build local collaborations and a loyal customer base.
ADAPTABILITY AND PROBLEM SOLVING
Working in a fast-paced startup environment required quick adaptability. From troubleshooting POS logistical issues to assisting in the store’s physical setup, I became skilled at handling on-the-spot challenges with creativity and efficiency, helping ensure the store operated smoothly during its launch and growth phases.
INITIATIVE AND PROACTIVITY
I took the initiative to support various aspects of the store’s build-out and operational setup. Whether helping to arrange displays, gather customer feedback, or streamline in-store processes, I actively sought ways to enhance the customer experience and contributed to the store’s early success.
LEARNING AND GROWTH
Huckberry’s atmosphere was a valuable learning experience, where I absorbed knowledge about retail operations, brand development, and customer service best practices. I embraced opportunities to expand my skills and took on responsibilities beyond a traditional sales role, which enriched my understanding of the retail and startup industries.
CROSS FUNCTIONALITY
My role required collaboration with different teams, from marketing and merchandising to operations. Working cross-functionally allowed me to help align the flagship store’s efforts with Huckberry’s broader brand goals, supporting a consistent and engaging in-store experience for customers.
STRATEGIC SCALABLE THINKING
Even in a sales role, I maintained a big-picture approach, understanding how our store’s layout, product selection, and service quality contributed to Huckberry’s brand identity. I approached my work with a focus on building customer loyalty and ensuring the store met both immediate and long-term goals.
CUSTOMER / USER IMPACT
My efforts directly impacted customer satisfaction, as I consistently provided knowledgeable, personalized service to create a welcoming atmosphere. I also gathered valuable feedback from customers, which helped refine store operations and ensure that our flagship location met client expectations.
VALUES AND MISSION
Huckberry’s mission to deliver quality products that inspire adventure aligned closely with my own values. I brought a passion for the brand and its lifestyle, which translated into enthusiastic interactions with customers and helped build a strong, mission-aligned team environment within the flagship store.
DEPARTURE
I worked for Huckberry while also working at Debevoise & Plimpton, due to the global pandemic the store shut down, but the experience is one I am forever grateful for.